Returns & Cancellations
Last updated May 2026
Order cancellation
You may cancel a paid order without penalty if you contact us within 24 hours of placing it, or any time before the supplier has shipped it — whichever comes first. After that point the order is treated as a return.
To cancel, email orders@webrestaurant.com with your order number (the receipt from Stripe contains it).
Returns
We accept returns for any reason within 30 days of delivery. Items must be unused and in their original packaging, with all manufacturer materials intact.
Customer is responsible for return shipping
- You arrange and pay for the carrier yourself. We do not provide pre-paid return labels.
- We strongly recommend shipping the return fully insured with tracking. We can't issue a refund for items lost in transit.
- The only exception is items that arrive damaged — see "Damaged items" below.
How refunds are calculated
We refund the price you paid for the item, but we cannot refund the outbound shipping we already paid out to ship your order. Details:
| Order type | Refund amount |
|---|---|
| Non-member | Item price paid minus our outbound shipping cost on this order |
| Member, mainland US | Full item price paid (no shipping was charged to you; we absorb the outbound shipping) |
| Member, HI / AK / US territories | Item price paid minus outbound shipping cost (members pay shipping outside mainland) |
Once the returned item arrives and passes inspection, the refund is issued back to your original payment method within 5–7 business days.
How to initiate a return
- Email returns@webrestaurant.com with your order number, the item(s) you're returning, and the reason.
- We'll reply within 1 business day with the return address and your RMA number.
- Pack the item securely (original carton if possible) and write the RMA number on the outside of the package.
- Ship at your cost. Save the tracking number until your refund is processed.
- Once received and inspected, your refund is issued to the original card. You'll get an email from Stripe confirming.
Damaged items
If your item arrives physically damaged or defective:
- Email us within 7 days of delivery with clear photos of the damage and the packaging.
- We'll send a pre-paid return label at our cost.
- You receive a full refund, including any shipping you paid, OR a free replacement if available.
Note: "Wrong item" returns (you received the correct item from our supplier but it wasn't what you expected, or you ordered the wrong size/color) are handled under the standard return path — customer pays return shipping and the refund excludes our outbound shipping.
Membership cancellation
Cancel any time from your Stripe receipt's manage subscription link. Membership is billed monthly; cancellation takes effect at the end of your current billing period. We do not pro-rate refunds for the current month.
Items that cannot be returned
- Items used or removed from original packaging in a way that prevents resale
- Personalized or customized items (e.g., logo-etched glassware)
- Items shipped more than 30 days ago
- Final-sale or clearance items (clearly labeled at purchase)
WebRestaurant is an independent reseller. Product trademarks belong to their respective manufacturers. This policy may be updated; the version on this page at the time you place an order governs that order.